FAQ

FAQ

Check Out The Answers To Your Most Frequently Asked Questions

When will I get my purchased items?

We know you can’t wait for your items to arrive but, depending on your designated shipping address, shipping may take about 2 to 3 weeks from the date your order is fulfilled. It may also be as early as 1 week depending on location!
During instances of high order volume such as Mother’s Day, Father’s Day, Thanksgiving, and the Holidays, the turnaround time for shipping may be longer. Thus, we ask for your kind consideration in this regard.

 

Do your products have any Guarantee or Warranty?

We only offer the sweetest, most amazing products there is thus we have a 30- day NO-QUESTIONS-ASKED Return Policy in place! Browse through our RETURNS POLICY here.

 

Do I have to pay taxes for my purchase?

Go on a shopping spree confidently here at Samantha Kisses! For your full satisfaction, we provide you with a 30-DAY NO-QUESTIONS-ASKED Return Policy. If you find any of your purchases unsatisfactory, you may send a product back to us within 30 days from the date of delivery. We guarantee to offer you a refund or a replacement without any question.

 

Are there duties and taxes that I have to pay for the items I ordered?

As required by law, Samantha Kisses states the full value of your order for customs purposes. So far, most of our customers have had no issues with packages being stuck at customs. However, customs policies and import duties do differ by country. We recommend that you check with your local customs to be certain.

 

Can I track my order?

Once your order is successfully processed, you will receive an email notification with a tracking number and a link where you can personally track the status of your parcel at any time. We promise you a stress-free tracking process!

 

What payment methods can I use?

Our PCI-compliant payment gateways ensure 100% safety & security of all customer information.

 

How do I purchase?

Samantha Kisses is here to make your online shopping a hassle-free and exhilarating experience.

Live the sweet life! Browse. Add to Cart. Checkout. ENJOY. It’s absolutely fun and easy!

  1. Click on the item you like to view its details. Choose your preferred color, size or all other specifics, and then click ADD TO CART.
  2. Specify how many pieces, sets or pairs you want to buy, type in the discount code (if you have one), and when you’re ready to continue, click on the CHECKOUT button.
  3. In the next page, you will be asked for your SHIPPING INFORMATION and PAYMENT DETAILS. You can choose between completing your order via your PAYPAL account or your DEBIT/CREDIT CARD information. Once confirmed, your purchase is DONE!

You will be given an ORDER NUMBER immediately after your purchase. Please always take note of this number for your future reference.

 

What payment methods do you have?

For optimum safety, security, and convenience, we only use PCI-Compliant Payment Gateways. Samantha Kisses has the following ways in which you can pay for all the irresistible items that you want:

  • Credit/Debit Card: MasterCard, Visa, Visa Electron, Discover, American Express (AmEx), and JCB
  • PayPal: Shop in absolute expediency without needing to fill in your card details on our website! Once the order is confirmed, your account will be automatically charged.

 

The type of the item I want is out of stock! When will it be restocked?

We do our best to make sure that your favorite items are always available! New exciting deals come in daily and the most popular ones are restocked without delay.

Always click on the button that says, “Out of stock? Notify me”. This way, you will be notified via email once your favorite item is restocked.

If you find a design, color, or size that thrills you, MAKE IT YOURS RIGHT AWAY!

 

Do you ship internationally?

Rejoice! We deliver anywhere in the world! Courier rates may vary depending on your exact shipping location. All costs will be automatically computed upon checkout. 

 

How can I change or return my item?

We make shopping sweet and easy for everyone. Samantha Kisses proudly offers a trouble-free Returns Policy! If the item you received is unsatisfactory, you can process an easy return or exchange with us within 30 days from delivery date.

For more details on Returns, please check out our RETURNS POLICY by clicking here.

 

How can I contact you?

Got shopping queries or item concerns?

Reach out to us at any time of your convenience. We’re only a tap or a click away — 24/7 and 365! Our lovable team of representatives is always ready to assist you. Send us a detailed email at hello@samanthakisses.com or drop us a quick inquiry here.